FAQ

We recommend the Business subscription to most of our customers. This includes the digital display board for the workshop or recreation room as well as the user-defined filtering profiles.   

The Economy subscription is our basic version. It is perfect for you if you are looking for a visual tool for intuitive scheduling with an assignment and absence plan.

The more comprehensive version is the Professional subscription. With this you also have the capacity plan, which allows you to ideally adjust your staff planning to your company's workload.   

The most comprehensive subscription level is the Enterprise subscription. Here you can use all our features without restrictions and benefit from our latest functions, such as teams or production.

If you would like to know more about our subscription models, we will be happy to advise you.

Up to a certain extent, the growth of your company and the number of your employees is included. In Vanillaplan, the number of active employees is automatically registered. If your number of employees increases excessively, we will contact you and create a supplement.

In six short videos, we explain to you how Vanillaplan works. You can simply fill out the form on this page. Feel free to take a look.

Yes, you can always make an appointment for a non-binding webinar with us, in which we show you how Vanillaplan works.

You can test our software free of charge for a period of 14 days. There are two test options available to you:

1) You can test our demo version on your own. We have put together virtual tours to guide you through the software and familiarise you with all the important functions.

2) For companies with more complex structures, we offer a test phase with your own master data.

To test our software in the demo version using the virtual tours, first fill out the contact form. We will then send you an e-mail with a link that will give you access to the demo - and you can get started.

To test Vanillaplan with your own master data, we will send you a template for entering your master data. This contains a detailed description and an explanatory video on how to enter your master data. After you send us the completed table, we will import the data into Vanillaplan.

We then organise an online meeting for onboarding. Here we will explain how the software works and give you tips on how best to work with it. Onboarding takes around two hours - and then you can get started.

First, fill out the contact form.

If you have any questions, please feel free to contact us at any time. We will be happy to answer your questions. During the test phase, our support is free of charge and as a Vanillaplan customer it is included in the subscription fees.

At the end of the trial period, we will contact you personally to answer your questions about Vanillaplan and our subscription models. If you are convinced by Vanillaplan after the trial, you decide on a subscription model.

We offer our software as an annual subscription that is paid in advance. Based on the written offer, you will receive an invoice with the start and end date of your subscription. As soon as you have paid the invoice, your subscription begins.

The annual subscription must be cancelled in writing at the end of the contract period. The period of notice is three months.

The security of your data is our top priority. As a matter of principle, we comply with the provisions of the Swiss Data Protection Act and the European General Data Protection Regulation (GDPR). To ensure the highest data security standards, we continuously take the following measures:

a) Automated daily data backup outside the data centre where Vanillaplan runs,

b) multi-level protection against data access from another access account,

c) regular auditing of the security of the web application by an external security expert.